Privacy Policy

Thank you for your interest in our website kettufy.com. We take the protection of your personal data very seriously. This privacy policy provides you with information about the nature, scope and purpose of the collection and use of your personal data by us. Furthermore, you will receive information about the rights to which you are entitled.

Technical and organizational measures have been taken to ensure that the data protection regulations are observed both by us and by our service providers.

If you have any further questions about data protection in connection with our website, you can contact our data protection officer at any time.

The responsible party is:

individee GmbH, Andreasstr. 66, 10243 Berlin, 030 / 609 85 32 - 0, [email protected]

Personal data is any information that relates to an identified or identifiable natural person. This includes, for example, your name and contact details.

With each access to this offer, information is automatically collected by us. This information, also referred to as server log files, is of a general nature and does not allow any conclusions to be drawn about your person.

Among other things, the following information is collected for each access:

• IP address of the calling computer
• So-called referrer URL (the page from which you accessed our website)
• Date and time of access
• Information about the browser and operating system

Each time you access our website, this data is therefore automatically stored in log files

The processing of these personal data is justified according to Art. 6 § 1 clause 1 letter f) DSGVO. We have a legitimate interest in processing data for the purpose of,

• to establish the connection to our website quickly
• to enable a user-friendly application of the website
• to recognize and ensure the security and stability of the systems
• to facilitate and improve the administration of the website

The processing is expressly not carried out for the purpose of gaining knowledge about the visitor to the website.

To protect against attacks and to ensure proper operation, we store the complete IP address temporarily and access-protected on a security system (firewall) and automatically analyse for possible risks. The data is stored for a maximum of seven days. Excluded from this is data that we will need to further pursuit possible attacks and malfunctions.

We will only try to find out which person is behind an IP address in the case of illegal attacks on our systems. Otherwise, this information remains hidden from us and we do not attempt to obtain the data of the owner of an IP address.

Cookies are small text files that are stored on your device and can be read. A distinction is made between session cookies, which are deleted as soon as you close your browser, and permanent cookies, which are stored beyond the individual session. Cookies can contain data that make it possible to recognize the device used. In some cases, however, cookies only contain information about certain settings that cannot be related to a specific person.

On your first visit to our site, we will show you a notice that we use cookies. If you click the "Understood" button in the notice, a cookie is set that shows us that you have seen the notice. This cookie remains stored for your further visits. If you then visit our website again, you will not be shown the aforementioned notice again. If, on the other hand, you delete the cookies separately in your browser or call up our website via another end device, the notice will be displayed to you again.

Most browsers are set by default to automatically accept cookies. You can set your browser to inform you about the placement of cookies. This will make the use of cookies transparent for you. You can also delete cookies at any time via the appropriate browser setting and prevent the setting of new cookies. Please note that our websites may then not be displayed optimally and some functions may no longer be technically available.

Session cookies

While you are on a website, a so-called session cookie is temporarily stored in your computer's memory, in which a session identifier is saved, for example to avoid having to log in every time you change pages. Session cookies are automatically deleted after the session has expired when the browser is closed.

The processing takes place on the basis of Art. 6 § 1 S.1 lit. f DSGVO and in the interest of optimizing or enabling user guidance and adapting the presentation of our website. 

Load Balancer & CDN

We use a so-called "Content Delivery Network" (CDN) and a load balancer, offered by Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA. Cloudflare is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000GnZKAA0&status=Active). A CDN is a service with the help of which the contents of our website, in particular large media files such as graphics or scripts, are delivered more quickly with the help of regionally distributed servers connected via the Internet. The processing of user data takes place solely for the aforementioned purposes and to maintain the security and functionality of the CDN. In this context, your browser may transmit personal data to CloudFlare. The use is based on our legitimate interests, i.e. interest in a secure and efficient provision, analysis and optimization of our online offer in accordance with Art. 6 § 1 lit. f. DSGVO. Further information can be found in Cloudflare's data protection declaration: https://www.cloudflare.com/security-policy.

Analysis

In order to tailor our information offer to the needs of the users and to be able to optimize the website, we evaluate statistical usage information. The processing takes place in accordance with Art. 6 § 1 lit. f DSGVO or § 15 Para. 3 TMG on the basis of our legitimate interest in the statistical analysis of user behaviour for optimization and marketing purposes. Our software sets cookies on the visitor's computer. When you visit a single page on this website, the following data is saved: 

• the pseudonymized IP address 
• Information on the operating system and browser used 
• Geographic information 
• the requested URL 
• the website from which the individual page accessed was reached (referrer site) 
• the subpages that were accessed from 
• the accessed website 
• the length of time spent on the website 
• entered search terms 
• the videos that were viewed
• the frequency with which the website is accessed. 

During this process, the IP address is immediately pseudonymized so that users remain anonymous. The software runs exclusively on our servers. If you do not want us to collect and analyse information about your visit, you can object to this at any time for the future (opt-out). An opt-out cookie is set in your browser for the technical implementation of this objection. This cookie is only used to assign your objection. Please note that for technical reasons an opt-out cookie can only be used for the browser from which it was set. If you delete the cookies or use a different browser or device, you will have to opt-out again. 

You can find the opt-out cookie at: https://kettufy.com/opt-out

If you register for our newsletter, we will use the data you have entered exclusively for this purpose or to inform you about the circumstances relevant to this service or registration. A valid email address is required to receive the newsletter. The IP address with which you register for the newsletter and the date on which you subscribed to the newsletter are also stored. This data serves us as evidence in the event of misuse. In order to also ensure that an email address is not misused by third parties in our mailing list, we work in accordance with the law with the so-called “double opt-in” procedure. As part of this process, the order for the newsletter, the dispatch of the confirmation email and the receipt of the registration confirmation are logged. 

The only mandatory information for sending the newsletter is your email address. After your confirmation, we will save your e-mail address for the purpose of sending you the newsletter. The legal basis is Article 6, Paragraph 1, Sentence 1, Letter a of the DSGVO.

You have the option at any time to revoke your consent to the storage of the data, your e-mail address and their use for sending the newsletter with effect for the future. We provide you with a link in every newsletter and on the website to withdraw your consent. You also have the option of notifying us of your wish to cancel using the contact options mentioned in this declaration.

When you open the first automatically generated confirmation email for the subscription to the newsletter and when you open each newsletter email, additional data is collected and transmitted to us to manage the newsletter dispatch. These include, for example:

• which subscriber has opened the newsletter or clicked on links (including number of clicks)
• time of registration and, if applicable, whether subscribers have unsubscribed from the newsletter
• any returns that have occurred (e.g. if the e-mail account is overfilled or does not exist).

We evaluate this data using the analysis software in our newsletter system for purely statistical purposes in order to be able to further optimize our offers. We will only use the personal data collected from you in the context of the newsletter internally to optimize and deliver the newsletter you have expressly requested. Your personal data will not be sold or passed on to third parties for advertising, market or opinion research purposes. Your data will not be used for any other purpose.

If you contact us by e-mail or the contact form, we will save your e-mail address and other information. To use our contact form, we need your name and your email address. You can provide further information, but you do not have to. We use information that you provide to us when you contact us on the basis of Art. 6 Para. 1 S. 1 lit. b DSGVO or Art. 6 Para. 1 S. 1 lit.f DSGVO in the interest of your request to be able to answer uncomplicated, quick and customer-friendly. Your data will only be processed to answer your request and then deleted immediately, provided that we are not subject to any statutory retention requirements. It will not be passed on to third parties. If you would like to object to the processing of your data transmitted via the contact form, please contact [email protected]. 

The live chat on our website is provided via INTERCOM, Intercom R&D Unlimited Company, 2nd Floor, Stephen Court, 18-21 Saint Stephen's Green, Dublin, Ireland. It allows us to get in touch with visitors of the website and answer questions. The legal basis for the processing of your data is Art. 6 para. 1 p. 1 lit. f DSGVO. When a chat connection is initiated, the location, IP address, browser and website visited are displayed and stored by us. In addition to this data, we may also collect name, email address and phone number. For more information on Intercom Live Chat, please refer to Intercom's privacy policy (https://www.intercom.com/legal/privacy).

Intercom automatically deletes the IPs and geographical data of visitors who have not visited our website for 9 months.

We offer you the possibility to make an appointment with us via our websites. For this purpose, we use the online calendar "Calendly" of the company Calendly, LLC, BB&T Tower, 271 17th St NW, Atlanta, GA 30363 USA.

If you wish to make an appointment with us and go to the relevant website for this purpose, you will automatically be connected to our account with Calendly. After selecting your appointment, confirming it and entering your data (name), communication data (e-mail address) and your request, you will receive an e-mail from Calendly confirming your appointment. We store your details from the Calendly form for the purpose of processing your request. The legal basis for this processing is Art. 6 para. 1 sentence 1 letter b) DSGVO.

We do not pass on personal data under any circumstances. This does not apply to service partners whom we use to provide and process the services owed. These are in particular 

• to a small extent technical service providers in connection with the operation, maintenance and further development of technical systems as well as to continuously improve the online services
• Service providers who take over email marketing for us,
• Personal data is also transferred to Calendly LLC, BB&T Tower, 271 17th St NW, Atlanta, GA 30363 USA, as part of the appointment setting process via Calendly. Details can be found in the privacy policy of Calendly LLC at https://calendly.com/pages/privacy,
• Intercom R&D Unlimited Company, Stephen Court, 18-21 Saint Stephen's Green, Dublin, Ireland, receives personal data when you visit our website or initiate a chat session with us. Details of this can be found at https://www.intercom.com/de/legal/privacy

Other data recipients can be public authorities if there is a legal obligation to pass on your data.

We save and process your data, unless otherwise stated in this declaration, as long and as far as this is necessary for the business relationship with you. We observe the principle of storage limitation, i.e. that we delete your data as soon as we no longer need it and are not legally obliged to store it.

A transfer to a third country does not take place, unless it is expressly mentioned in this data protection notice.

You have a right to information under Art. 15 DSGVO, correction under Art. 16 DSGVO, deletion under Art. 17 DSGVO, restriction of processing under Art. 18 DSGVO and a right to data portability under Art. 20 DSGVO. If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time with effect for the future. For queries as well as your request for information, correction, restriction of processing, data transfer or deletion of data or the revocation of a given consent, please use the contact details given in this data protection declaration.

Right of objection (Art. 21 DSGVO): If data is collected on the basis of Article 6 Paragraph 1 Sentence 1 Letter f (data processing to safeguard legitimate interests), you have the right to object to processing at any time for reasons that arise from your particular situation. We will then no longer process the personal data unless there are demonstrably compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims. 

According to Art. 77 DSGVO, you have the right to lodge a complaint with a supervisory authority if you are of the opinion that the processing of the data concerning you violates data protection regulations. The right to lodge a complaint can in particular be asserted with a supervisory authority in the member state of your place of residence, your place of work or the place of the alleged violation.

We take technical and organizational measures to protect your data from unwanted access as comprehensively as possible. We use an encryption method on our website. Your details are transmitted from your computer to our server and vice versa via the Internet using TLS encryption. You can recognize this by the fact that the lock symbol in the status bar of your browser is closed and the address line begins with https: //.

We will adjust our data protection information at irregular intervals as our platform is further developed or with new technologies and recommend that you read our data protection information again from time to time.

Status: 01. March 2021